How AI automation is changing customer support for Nigerian SMEs
Where AI assistants genuinely reduce support load, and where they quietly make things worse.
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Insights
Practical writing on software, AI, automation, cloud and security, aimed at the people who have to make these decisions and live with them afterwards.
Latest articles
Custom software or off the shelf: how to decide
A practical way to work out whether your process is unusual enough to justify building.
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A practical security baseline for small institutions
The handful of controls that block most real attacks, ordered by what to do first.
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What to automate first when your team is drowning in manual work
How to pick the process that will pay back fastest instead of the one that annoys you most.
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Moving a management system to the cloud without downtime
Migration planning, cutover strategy and the rollback path you should have ready.
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Digital transformation that survives contact with reality
Why transformation programmes stall, and what changes when you start from the workflow.
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